Enterprise Churn Risk Scoring at Nimbus Cloud Solutions

Nimbus Cloud Solutions sells cloud infrastructure management software to mid-market and enterprise companies on annual and multi-year contracts. Their customer success team manages roughly 3,000 active accounts across three product tiers.

The VP of Customer Success has noticed that the team's current churn risk model — built on usage and support ticket data — keeps flagging accounts that end up renewing, while missing accounts that quietly churn at contract end.