Suspicious Transaction Flagging Optimization at Bridgewater Payments

Bridgewater Payments is a mid-size payment processor handling merchant transactions across multiple industries. Their fraud operations team manually reviews transactions flagged by an automated rules-based system before deciding to block or release them.

The fraud operations team is overwhelmed — the current flagging system generates far more alerts than the team can review in a timely manner, causing delays that frustrate legitimate customers and allowing some genuinely fraudulent transactions to slip through during peak backlogs.