Advanced30 minRetention CurvesBehavioral SegmentationEvent Sequences
New Player Retention Cliff Analysis
Starforge Interactive is a mid-size mobile game studio that launched 'Realm of Echoes,' a free-to-play RPG, eight months ago. The game has steady new installs from paid acquisition and organic channels, and monetizes through in-app purchases and a battle pass.
The product team has noticed that a large share of new players who seem initially engaged — completing early tutorial steps and playing multiple sessions — still drop off permanently within the first week.
The business question
Why are engaged new players churning in their first week, and what should we change?