Advanced30 minMetric DecompositionRoot Cause AnalysisTime Series

Payment Decline Rate Diagnosis at QuickCart

QuickCart is a mid-size online marketplace selling consumer electronics, home goods, and apparel across the US and Europe. The platform processes payments through multiple payment service providers (PSPs) and supports credit cards, debit cards, and digital wallets.

The payments team noticed that the overall payment decline rate has been trending upward over the past several weeks.

The business question

What is driving the increase in payment decline rates, and how should we reverse the trend?