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Free-to-Paid Conversion Optimization for CloudDraft

CloudDraft is a mid-stage SaaS company offering a project management and collaboration tool. They have a 14-day free trial model where users get full access to premium features before deciding whether to subscribe.

The VP of Growth has noticed that despite steady increases in trial sign-ups over the past two quarters, the proportion of trials converting to paid subscriptions has been declining.

The business question

Which trial behaviors predict conversion, and what should we change to improve it?